What are my rights as a passenger travel in Europe?

EU rules say that passengers are entitled to receive compensation for problems with air travel. If the flight is overbooked or cancelled, the passenger is entitled to financial compensation. Airlines are always obliged to offer assistance.

How do I file a complaint against a European airline?

The very first step you can take is to to send an air passenger rights EU complaint form to the airline company. Do not forget to also keep a copy for yourself. This form needs to be sent to the carrier or competent National Enforcement Body, NOT to the European Commission.

What are air passenger rights?

Air passenger rights involve specific laws that support travelers and advocate for protection and compensation when people face flight disruptions. The situation varies from country to country. In the USA there are some regulations related to situations such as overbooked flights and tarmac delays.

What rights do you have when your flight is Cancelled?

If your flight is cancelled and you choose to cancel your trip as a result, you are entitled to a refund for the unused transportation – even for non-refundable tickets. You are also entitled to a refund for any bag fee that you paid, and any extras you may have purchased, such as a seat assignment.

Do I have to accept a rescheduled flight?

Usually, you don’t have to do anything when you agree to the schedule change. Just present yourself at the airport after checking-in. If you want a different flight or a refund, however, you must contact the airline.

Am I entitled to a refund if my flight time is changed?

Once you’ve decided on a new flight, call the airline to get your itinerary switched. If the change is significant enough and there are no other flights that work with your schedule, you do have the option to request a cash refund (even with a normally non-refundable basic economy fare).

Can I get compensation for Cancelled flight?

The airline is required to compensate you for a canceled flight if you were notified less than 14 days before your original scheduled departure date. However, compensation is not required if the airline proves that extraordinary circumstances (e.g., weather) caused the cancellation.

What happens if my flight is Cancelled by the airline?

Typically, if your flight is canceled the majority of airlines will rebook you on the next flight available to your destination at no additional cost. However, depending on why your flight is canceled, finding seats on a new flight may be difficult and your arrival time may be delayed significantly.

What is the best way to complain about an airline?

It’s often best to email or write to the airline’s consumer office at its corporate headquarters. DOT requires airlines that fly to, from, or within the United States to state on their websites how and where complaints can be submitted. There may be a form on the airline’s website for this purpose.

Who can I complain to about an airline?

the Civil Aviation Authority (CAA)
If you want to complain about a flight departing from or arriving at an airport in Britain, you should complain first to the airline or airport. If you aren’t satisfied with their response, contact the Civil Aviation Authority (CAA)(external link opens in a new window / tab) .

Can airlines legally change your flight?

When you book a flight, you agree on its schedule. However, all airlines reserve themselves the right to change the time (and sometimes even the date) of the flight, as per their terms and conditions. Specifically, airlines do not guarantee flight times and stress that those are not part of the contract of carriage.